🍪 Frequently Asked Questions About Our Cookies

1. What ingredients are in your cookies?

All of our cookies are made with natural, human-grade ingredients that you can recognize and trust. No preservatives, no by-products, and no artificial flavors. Just simple, nutritious goodness like oats, pumpkin, sweet potato, cranberries, and more — depending on the cookie. Each product lists its full ingredient list so you can feel confident about what’s going into your pup’s belly.

2. Are the cookies safe for dogs with allergies?

Yes! We’re very aware that many pups have sensitive stomachs or dietary restrictions. That’s why we offer a range of limited-ingredient recipes and highlight common allergens in each product description. While our cookies are crafted to be gentle on most digestive systems, we always recommend checking with your vet before introducing new treats — especially if your dog has known allergies.

3. Are your cookies vet-approved?

Yes — our recipes were developed with input from our trusted veterinarian, especially when we first began baking for Kimbo, our allergy-prone pup. Every cookie has been carefully crafted to ensure safety, digestibility, and balance, using dog-safe ingredients and preparation methods. We believe in treating dogs like family — and that starts with offering only the best.

4. How should I store the cookies?

To keep your cookies fresh and crunchy, we recommend storing them in a cool, dry place in an airtight container. You can also refrigerate or freeze them to extend shelf life — they thaw quickly and your dog won’t mind the extra chill! Avoid humid areas or direct sunlight to prevent spoilage or softening.

5. How long do the cookies last?

Our cookies are baked in small batches with no preservatives, so freshness matters!

• Room temperature: up to 2–4 weeks

• Refrigerated: up to 3 months

• Frozen: 6+ months
  We include a "best by" date with each order, and storing them properly can help extend their deliciousness.

6. Can humans eat the cookies?

Technically? Yes. We use human-grade ingredients, so there’s nothing in them that’s unsafe for people. But… they’re made for canine taste buds, not yours. Most humans find them bland or earthy since we don’t use sugar, salt, or spice. So go ahead and try one — just don’t expect a dessert!

7. Do you offer grain-free or single-protein options?

Absolutely! We understand every dog is different. That’s why we offer a selection of grain-free, gluten-free, and single-protein recipes. Each flavor is labeled clearly, and we’re always happy to make recommendations based on your pup’s dietary needs.

8. Where are the cookies made?

All of our cookies are homemade right here in Niagara, Ontario, in small batches using locally sourced ingredients whenever possible. We bake each order with love and monster-sized attention to quality, so your pup can enjoy something safe, fresh, and tail-waggingly delicious.

9. Can I order custom cookies or birthday treats?

Yes, you can! 🎉 We offer custom cookie orders for birthdays, gotcha days, special celebrations, or just because your pup deserves a little extra. Options include name-stamped treats, themed shapes, birthday bundles, and more. Reach out via our website or social to start your custom order!

10. Do you ship cookies?

Yes! We currently offer delivery across Canada, along with local delivery and free pickup options within the Niagara Region (including Niagara Falls, St. Catharines, Welland, and nearby areas). Just choose your preferred option at checkout!

At this time, we do not offer international shipping, but we’re actively working on expanding to the United States soon. Stay tuned for updates — we can’t wait to share our monster cookies across the border! 🐾