Privacy Policy

Effective Date: January 1, 2020
Last Updated: July 19, 2025

Welcome to NayNays Puppers! This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us online — including on PayPal, Stripe, Facebook, and Instagram.

1. What Information We Collect

We collect a combination of personal, technical, and behavioral information to provide our services effectively, improve user experience, and ensure secure transactions. Here's a detailed breakdown:

1.1 Information You Provide Voluntarily

We collect information that you directly give us when you:

Make a purchase through our website
Schedule a training consultation or session
Complete a contact or intake form
Request a quote or free discovery call
Subscribe to our newsletter or email updates
Leave a review or testimonial
Interact with us via email, social media, or live chat

This may include:

Full name
Email address
Phone number
Billing and shipping address
Dog-related information (e.g., your dog's name, breed, age, behavior notes)
Appointment details (e.g., requested services, availability, preferences)
Photos or testimonials (only with your explicit consent)
Account information, if applicable (username, login info for members)

Note: Payment information such as credit card numbers is not stored on our servers. All transactions are securely processed through Stripe and PayPal.

1.2 Information We Collect Automatically

When you use our website, we collect certain information automatically through cookies, web beacons, pixels (like Facebook Pixel), and other tracking technologies:

IP address
Device type (mobile, desktop, tablet)
Browser type and version
Time zone and language preferences
Pages visited, time spent, and click behavior
Referral source (e.g., Instagram, Facebook, Google)
Search queries used to find our site

This data helps us understand how visitors interact with our site so we can improve performance, accessibility, and content relevance.

1.3 Social Media & Third-Party Integrations

If you interact with our content via Facebook or Instagram, or use social features embedded on our site (like "Share" or "Like" buttons), we may collect:

Your public social media profile info
Engagement behavior (likes, comments, shares, etc.)
Advertising behavior (clicks on sponsored posts or ads)

This data is collected in accordance with Facebook and Instagram's privacy policies.

2. How We Use Your Info

We use your information with care, purpose, and privacy in mind. Every detail you share helps us tailor your experience with NayNays Puppers and provide top-notch service — whether you’re booking training, browsing cookies, or hanging out with us online.

2.1 To Fulfill Orders and Deliver Services

We use your info to:

Process purchases of products or services
Schedule consultations, training sessions, and virtual meetings
Deliver digital downloads or emailed content
Ship dog cookies, welcome packets, or physical goods to your door

2.2 To Communicate With You

We may contact you to:

Confirm orders and appointments
Respond to questions or customer service requests
Follow up on training outcomes or progress
Send reminders about sessions, rescheduling, or membership info
Notify you of service updates, changes, or important terms

We’ll always communicate respectfully and never spam your inbox.

2.3 For Email Marketing (Only If You Opt In)

With your permission, we’ll send:

Exclusive offers and promotions
News about new training programs or cookie drops
Tips, blog updates, and pet-parent resources
Invitations to special events, giveaways, or seasonal deals

You can unsubscribe any time via the link in our emails — no hard feelings!

2.4 For Analytics and Website Improvement

We analyze how users interact with our site to:

Improve page design and navigation
Optimize content to meet your needs
Understand what services are most popular
Identify broken links, errors, or loading issues

We use Squarespace analytics and Facebook Pixel data to make your experience smoother and more personalized.

2.5 For Advertising and Retargeting

Your interactions help us deliver relevant, pet-friendly ads on platforms like:

Facebook
Instagram
Google

This might include showing you products or services you viewed, but didn’t purchase — like a friendly nudge from us (and your dog).

Note: These ads are managed through third-party platforms and governed by their own privacy policies.

2.6 For Fraud Prevention and Site Security

We may use certain technical info to:

Monitor suspicious behavior
Prevent unauthorized access or misuse of our site
Ensure secure payment and login processes
Protect our systems and your data

We’re committed to keeping your experience safe and trustworthy.

3. Sharing Your Info

We respect your privacy — that means we never sell or rent your information. However, we may share your data with trusted services and platforms that help us operate smoothly, securely, and efficiently.

3.1 With Our Trusted Service Providers

We may share your info with third-party partners who help us:

Host our website (via Squarespace)
Process payments (via PayPal and Stripe)
Deliver ads and track effectiveness (via Facebook/Instagram)
Send emails or forms (via integrated apps like Squarespace Email Campaigns or Google Forms)

These providers only receive the information necessary to perform their services and are contractually bound to protect your data.

3.2 With Payment Processors

We never store your full payment info. Your transactions are securely handled by:

Stripe — for credit card and debit transactions
PayPal — for secure PayPal payments

These platforms collect payment data directly and operate under their own strict privacy and security policies.

3.3 With Social Media Platforms

If you interact with us via Facebook or Instagram, or engage with our ads, those platforms may receive data such as:

Which products you viewed or added to cart
How you interacted with our website or links
Your demographic or interest data (if shared through their platforms)

This helps us show relevant promotions and track ad performance — and it’s handled in accordance with Facebook/Meta’s privacy policy.

3.4 When Required by Law

We may disclose your personal information if:

Required to do so by legal process (e.g., court order or subpoena)
Needed to comply with applicable laws or government requests
Necessary to protect the rights, safety, or property of NayNays Puppers, our users, or others

3.5 In the Event of a Business Change

If our business is sold, merged, or reorganized in the future, your data may be transferred as part of that transaction — but only to the extent permitted by law, and always with the same level of privacy protection.

4. Cookies & Tracking

Cookies may sound delicious (and we love cookies here!), but in this case, we’re talking about small files your browser stores when you visit our website. These help us personalize your experience, improve performance, and deliver relevant content and ads.

4.1 What Are Cookies?

Cookies are small data files placed on your device when you visit a website. They allow us to remember your preferences, understand how you use our site, and offer a smoother, more customized experience.

4.2 Why We Use Cookies

We use cookies and similar tracking technologies to:

Remember items in your shopping cart
Keep track of your preferences (like location or language)
Enable login and form completion
Analyze traffic and behavior across our site
Improve design, speed, and content relevance
Display personalized ads on platforms like Facebook and Instagram

4.3 Types of Cookies We Use

Essential Cookies – Required for basic site functionality like navigating pages and processing secure payments.
Performance Cookies – Help us understand how visitors use our website (pages visited, time spent, etc.).
Functional Cookies – Allow us to remember your preferences and enhance features like saved carts.
Marketing Cookies – Used for remarketing and targeted advertising, especially through platforms like Facebook and Instagram.

4.4 Third-Party Tracking Tools

We may use third-party services that place cookies and pixels, including:

Facebook Pixel – Tracks activity for ad retargeting and optimization
Google Analytics – Helps us understand visitor behavior and trends
Instagram integration – Captures engagement with social content or links
Squarespace Analytics, Pixel, and integration – Tracks activity for ad retargeting and optimization. Helps us understand visitor behavior and trends. Capture engagement with content and links.

These tools help us improve how we market and communicate — all data is anonymized and aggregated unless you’ve opted into more personalized tracking.

4.5 Managing Your Cookie Preferences

You can manage or disable cookies directly through your browser settings. While disabling some cookies may limit your experience, you'll still be able to browse and shop safely.

Here’s how to adjust settings on common browsers:

Chrome: Settings > Privacy and Security > Cookies
Safari: Preferences > Privacy
Firefox: Options > Privacy & Security
Edge: Settings > Site Permissions > Cookies

📢 Note: By using our website, you consent to the use of cookies as described in this section.

5. Links to Other Sites

Our website may contain links to other websites, apps, or social media platforms that are not owned or operated by NayNays Puppers. These external links are provided for your convenience, enrichment, and sometimes just to share the dog-loving joy — but please note, we don’t control how those other sites handle your information.

5.1 Examples of External Links You May Encounter

You might come across links to:

Facebook or Instagram (e.g., to view our page, comment on a post, or share a service)
Affiliate products we recommend for your dog’s care, training, or enrichment
Third-party payment processors like PayPal and Stripe
Educational blogs, articles, or veterinary resources

While we choose these links carefully, we can’t guarantee their content, accuracy, or privacy practices.

5.2 What Happens When You Click an External Link

Once you leave our site — even if it’s just to make a payment or view a blog post — you’re no longer governed by this Privacy Policy. Instead, you’ll be subject to the policies and terms of the external site.

We encourage you to:

Review the privacy policies and terms of service on any third-party sites before providing your personal information.
Exercise caution when interacting with unfamiliar platforms, especially if they request sensitive details.

5.3 Affiliate & Partner Links

Some links on our site may be part of affiliate programs, where we may earn a small commission if you make a purchase — at no extra cost to you. These links are always shared with transparency and only point to products we genuinely love and trust for our canine clients.

We do not collect or store any payment or personal data from purchases made on third-party affiliate websites.

5.4 Disclaimer

We are not responsible for the privacy practices, content, accuracy, or security of any external websites linked from ours. Your use of any third-party sites is entirely at your own risk.

💬 If you ever come across a broken link or something that seems suspicious, feel free to contact us so we can look into it!

6. Data Security

We take your data — and your dog’s — seriously. At NayNays Puppers, we’re committed to protecting your personal information from misuse, unauthorized access, or theft. Whether you’re booking a training session or buying treats for your cookie monster, we work hard behind the scenes to keep everything safe. We treat your personal information with the same care and attention we give your dogs — responsibly, respectfully, and with your trust at the center. From cookies to consultations, we make protecting your data a top priority.

6.1 Secure Website Infrastructure

Our website is built and hosted on Squarespace, which provides:

SSL encryption: All information you share with us is securely encrypted and transmitted over HTTPS.
Automatic security updates: Squarespace regularly patches vulnerabilities and maintains current security protocols.
Firewall and intrusion detection: Their platform includes protective measures that block malicious traffic and help prevent breaches.

You’ll notice the padlock icon in your browser’s address bar — that’s your assurance that your session is safe and private.

6.2 Payment Security with Stripe & PayPal

When you make a purchase or book a service through our site, your payment information is never stored on our servers. Instead, it’s securely handled by our trusted payment partners:

Stripe — For credit/debit card transactions
PayPal — For PayPal account or credit transactions

Both providers are:

PCI-DSS compliant (industry-standard data security)
Regularly audited for vulnerabilities
Encrypted end-to-end during all transactions

You can rest easy: We never see your full credit card number, CVV, or sensitive financial data.

6.3 Squarespace’s Security Measures

As our website host, Squarespace uses:

Secure cloud infrastructure
DDoS (Distributed Denial of Service) protection
Regular software updates and patches
Built-in firewalls and access controls

These measures help ensure our site stays up, running, and secure.

6.4 Internal Data Access Controls

Only authorized personnel at NayNays Puppers — such as the business owner or select team members — have access to customer data, and only for purposes like:

Scheduling training sessions
Shipping products
Responding to inquiries
Managing subscriptions or emails

We use strong passwords, secure logins, and role-based access to minimize any risk of internal misuse.

6.5 Internal Safeguards

Internally, we:

Limit access to personal data to only those who need it (e.g., for scheduling, order fulfillment, or support)
Use password protection and 2FA where applicable
Store business-related data (like intake forms or notes) in secure platforms with encrypted backups

6.6 Data Retention

We retain your data only as long as necessary to:

Fulfill the purpose for which it was collected
Maintain business records or customer service history
It's necessary to provide the services you've requested
We're legally required to retain it (e.g., for accounting or tax purposes)
It’s helpful for customer service history or business reporting

Once your data is no longer needed, we securely delete or anonymize it from our systems and associated third-party platforms.

6.7 Use of Third-Party Tools

We may use third-party tools (like analytics, email services, or scheduling software) that help us deliver services efficiently. We carefully select platforms that meet high standards for:

Data encryption and secure storage
Access restrictions
Responsible data handling and compliance (e.g., GDPR, PIPEDA, or CCPA where applicable)

Your information is only shared with these services when it’s required for functionality (such as sending appointment reminders or tracking site visits).

6.8 Data Breach Protocols

If we ever suspect or detect a data breach, we will:

Investigate the incident immediately
Notify affected users and relevant authorities (as required by law)
Take swift corrective action to secure systems and prevent recurrence

We maintain a proactive approach to digital risk, so we can respond quickly if something does go wrong.

6.9 Secure Forms & Customer Input

When you fill out forms on our website (like training intake forms, order requests, or consultation details), your input is:

Collected through SSL-secured fields
Stored securely within trusted platforms (e.g., Squarespace, Google, Stripe)
Accessed only by those who need it for scheduling, service fulfillment, or follow-up

We do not share or sell form responses or customer notes under any circumstances.

6.10 Your Responsibility

While we take strong steps to protect your data, we also encourage you to:

Use strong, unique passwords when creating accounts
Avoid sharing personal details over insecure Wi-Fi networks
Notify us immediately if you suspect unauthorized activity or phishing attempts involving our name

6.11 Important Note

While we do our best to protect your data, no system can be guaranteed 100% secure. If you suspect any unusual activity related to your interaction with NayNays Puppers, please contact us immediately.

📧 If you have any concerns, please contact us at admin@naynayspuppers.com — we’ll be happy to help.

7. Children’s Privacy

We care deeply about protecting the privacy of all our visitors — including our youngest dog lovers. While NayNays Puppers is a family-friendly brand, our website, services, and content are not intended for children under the age of 13.

7.1 No Intentional Collection of Children’s Data

We do not knowingly collect, solicit, or store personal information from children under 13 years old. Our services, including dog training, treat orders, and educational content, are designed for adult users (or legal guardians of pets).

If you are under 13, please do not:

Submit any personal information through forms or checkout
Create an account or subscribe to our newsletter
Contact us directly without a parent or guardian's involvement

7.2 If We Become Aware of Underage Data

If we discover that we’ve unintentionally collected personal information from a child under the age of 13, we will:

Promptly delete that information from our systems/records
Notify the parent or legal guardian if identifiable
Prevent any future communication or interaction using the submitted contact information
Restrict any future interaction with the account, email, or form used

We follow the principles outlined in the Personal Information Protection and Electronic Documents Act (PIPEDA), which requires that organizations obtain meaningful consent from a parent or guardian before collecting, using, or disclosing personal information from children.

📌 In Canada, children under 13 are generally not considered capable of giving meaningful consent without adult involvement. We respect this standard fully and act swiftly to protect their data if a mistake occurs.

We take these steps seriously in accordance with privacy laws such as the Children’s Online Privacy Protection Act (COPPA) in the U.S.

7.3 Parental Involvement Encouraged

We strongly encourage parents and guardians to:

Supervise their children’s online activities
Teach them not to share personal info without permission
Contact us if they believe their child has interacted with our services inappropriately

If you're a parent or guardian and believe that your child may have submitted personal data to us, please contact us immediately.

📧 Email us at: admin@naynayspuppers.com

We’ll handle the request with care and ensure any data is removed as needed.

7.4 Youth Participation in Training

While our dog training services are designed for adult guardians, we recognize that children and teens often participate in family dog care. If a child or teen is present during a training session:

We encourage their involvement with adult supervision
We may collect general feedback from the guardian on the child’s interaction (never from the child directly)
We do not record or store data specifically about children participating unless permission is given for photos/testimonials, and only with legal guardian consent

8. Your Rights

As a Canadian-based business, NayNays Puppers complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). That means you have rights — and choices — when it comes to how your personal information is collected, used, and shared.

We believe in transparency and giving you control over your own data.

8.1 Your Rights Under Canadian Law

As a user, customer, or visitor, you have the right to:

Access your personal information
Request a copy of the personal data we hold about you at any time.
Correct inaccurate or outdated information
Update or amend your details if something has changed or was entered incorrectly.
Withdraw consent
If you previously agreed to receive marketing emails, participate in programs, or allow use of your photos or testimonials, you can withdraw that consent at any time.
Request deletion
Ask us to delete your personal data when it’s no longer needed or if you no longer wish to have it retained — unless we’re legally required to keep it.
Ask how your data is used
You’re entitled to an explanation of what data we collect, why, and with whom (if anyone) it’s shared.

8.2 How to Make a Request

You can make any of the above requests by contacting us directly:

📧 Email: admin@naynayspuppers.com
📍 Mail: 123 Wilton Ave., Welland, Ontario L3C 2A1 Canada

We will respond to your request within 30 days, as required by PIPEDA. If more time is needed due to complexity, we’ll notify you in writing and explain the delay.

8.3 Identity Verification

To protect your privacy, we may ask for verification (such as confirming order info or email address) before fulfilling a data access or deletion request.

8.4 Filing a Complaint

If you’re ever concerned about how your data has been handled, you have the right to file a complaint with:

Office of the Privacy Commissioner of Canada
📍 30 Victoria Street, Gatineau, Quebec
🌐 https://www.priv.gc.ca

We encourage you to contact us first so we can do our best to resolve the issue promptly and respectfully.

Depending on where you live, you may have the right to:

Access, correct, or delete your data
Opt out of marketing emails
Request a copy of your info
Withdraw consent

9. Changes to This Policy

We believe in transparency and trust — that includes keeping you informed whenever we update our Privacy Policy or related terms. This section explains how and why we might make changes, and what your rights are under Canadian privacy law, including PIPEDA.

9.1 When We Make Changes

We may revise this Privacy Policy or other related terms (e.g., Terms of Use, Disclaimers) from time to time to reflect:

New products, services, or features added to our website
Changes in how we collect, use, or store your personal information
Compliance with updated federal or provincial privacy legislation
New partnerships, tools, or platforms used to operate NayNays Puppers
Business growth or restructuring
Updates to how we collect, use, or store your data

Whenever an update is made, we’ll revise the “Last Updated” date at the top of the policy so you always know when the most recent version was published.

9.2 How You’ll Be Notified

For minor or routine updates, we’ll simply update this page on our website.

If there are significant changes (such as new ways we use your data, or changes to your rights), we will:

Post a clear notice on our website homepage
Notify users via email (if you’ve subscribed to our mailing list)
Provide the opportunity to review the updated terms before continuing to use certain features or services
The “Last Updated” date at the top of this page will always reflect the most recent revision.
For significant updates, we may also post a notice on our homepage or contact you by email (if you’re subscribed).
Minor language or formatting updates that don’t change your rights or data usage may not warrant a direct notification but will still be reflected here.

We believe in clear communication — no buried fine print.

9.3 Your Ongoing Consent

By continuing to use our website, services, or products after an update is published, you acknowledge and accept the revised terms. If you disagree with any new terms, you always have the right to:

Stop using our services or website
Contact us to delete your data
Ask questions or seek clarification

We’re committed to ensuring you always know what you’re agreeing to — and why.

By continuing to use our website or services after a privacy policy update has been posted, you acknowledge and accept the revised terms.

If you ever disagree with the updated policy, you always have the right to stop using our site, request that we delete your data, or contact us for clarification.

9.5 Compliance with Canadian Regulations

As a Canadian business, NayNays Puppers complies with PIPEDA and other applicable provincial privacy legislation (e.g., Ontario’s Consumer Protection Act, British Columbia’s Personal Information Protection Act (PIPA), etc.).

We monitor regulatory changes to ensure we stay up to date — and we adjust our policies accordingly to maintain compliance and protect your rights.

9.6 Keep In Touch

We encourage you to review this Privacy Policy from time to time so you're always aware of:

How your data is handled
What your rights are
How you can stay in control of your personal information

If you have any questions about changes to this policy, feel free to reach out anytime:

📧 admin@naynayspuppers.com

10. Affiliate Recommendations & Third-Party Links

At NayNays Puppers, we occasionally recommend products, services, or resources that we genuinely believe can help you and your pup thrive. Some of these recommendations may include affiliate links, which means we may receive a small commission if you make a purchase — at no additional cost to you.

Transparency matters to us, so here’s how it works:

10.1 What Is an Affiliate Link?

An affiliate link is a specially tracked URL that lets a third-party vendor (like Amazon, Chewy, or another pet brand) know that you came from our website. If you make a purchase through that link, we may earn a commission or referral reward.

You might see these links in:

Blog posts or articles
Product suggestions for training tools, books, or toys
Social media posts or email newsletters
Website banners or footnotes on specific pages

10.2 Why We Use Them

We only share affiliate products or services that:

We’ve personally used, tested, or trust
Align with our mission to support dogs and their humans
Offer value or solutions for training, enrichment, wellness, or lifestyle

We are selective and transparent. You will always see a disclosure on any post or page that contains an affiliate link.

10.3 Disclosure Compliance (Canada)

In accordance with Canadian guidelines under:

Advertising Standards Canada (ASC)
The Competition Act (R.S.C., 1985, c. C-34)
Online influencer marketing best practices

We clearly disclose our affiliate relationships so you can make informed choices. You’ll typically see phrasing like:

"This post contains affiliate links. We may earn a small commission if you make a purchase through them — at no extra cost to you."

This ensures full transparency and compliance, and maintains the integrity of our recommendations.

10.4 Third-Party Site Interactions

When you click an affiliate link or any third-party link (e.g., to Facebook, PayPal, Stripe, or a product page), you will be redirected to an external website. These sites may collect their own data and operate under their own privacy policies.

We are not responsible for how those third-party platforms:

Collect, use, or share your information
Process payments or fulfill orders
Display ads or use cookies

We encourage you to read each third-party site’s Privacy Policy and Terms of Service before interacting or making a purchase.

10.5 Questions or Concerns?

If you ever want more information about one of our affiliate relationships, or have questions about a product we’ve recommended, we’re happy to clarify.

📧 Reach out at: admin@naynayspuppers.com

11. Waiver of Liability & Indemnification

While we work hard to offer safe, high-quality services, products, and information, it’s important to outline your responsibilities as a user or customer. By using our website or engaging with NayNays Puppers in any way — whether through purchasing treats, booking training, or using our digital resources — you agree to the following terms.

11.1 General Waiver of Liability

To the fullest extent permitted by applicable Canadian law, you agree that:

NayNays Puppers, including its owner(s), staff, partners, and affiliates, shall not be held liable for:
- Any injuries, damages, losses, or expenses (direct or indirect) arising from your use of our website, services, products, or resources.
- Any issues related to your pet’s behaviour, training progress, dietary reactions, or health concerns that may arise from using our cookies, recommendations, or advice.

We do not guarantee results for dog training or the effectiveness of any tools or treats, as outcomes depend on a variety of individual factors, including consistency, environment, and individual dog temperament.

11.2 Pet Owner Responsibility

You are solely responsible for:

Supervising your dog’s use of treats, tools, or training exercises
Ensuring your dog is healthy, vaccinated, and medically fit to participate in training
Consulting with a veterinarian before introducing new foods or training programs
Following instructions and using your own judgment when applying training tips, blog resources, or product suggestions

NayNays Puppers is not liable for any adverse reactions, injuries, or property damage caused by your dog during or after the use of our services or products.

11.3 Indemnification Clause

By using our site or services, you agree to indemnify and hold harmless NayNays Puppers and its affiliates from and against any and all claims, liabilities, losses, costs, or demands — including legal fees — arising out of:

Your misuse of the website or products
Your violation of our terms or policies
Your dog’s behaviour before, during, or after training
Any harm or loss caused to others or to property while using our products or services

This clause helps protect our business while encouraging responsible participation and realistic expectations.

11.4 Jurisdiction

This waiver is governed by the laws of the Province of Ontario and the federal laws of Canada. By using our website or services, you agree to submit to the jurisdiction of local courts within this region, if ever required.

📌 If you have any questions about this clause or your responsibilities, don’t hesitate to contact us — we’re here to help ensure a safe, respectful, and transparent experience for you and your dog.

By visiting our website, using our services, purchasing products, submitting forms, or interacting with NayNays Puppers in any way — you confirm that you’ve read, understood, and agreed to the terms outlined in this Privacy Policy.

12. Acceptance of Terms

12.1 Your Use Implies Consent

By accessing or using any part of our website or services, you consent to:

The collection, use, and disclosure of your personal information as described in this policy
The storage and handling of your data in accordance with Canadian privacy laws, including PIPEDA
The terms and conditions in all related policies (Terms of Use, Cookie Policy, Disclaimers, etc.)

If you do not agree with any part of this policy, we kindly ask that you refrain from using our site or services until your concerns are addressed.

12.2 Ongoing Use = Ongoing Agreement

Your continued use of the site after updates are made to this Privacy Policy is considered ongoing acceptance of those changes.